Frequently Asked Questions

Direct Primary Care is a model of healthcare that puts patients first by getting rid of the red tape that constrains traditional practices, which allows us to deliver concierge-level care.

You won't have to pay a co-pay for office visits or routine physicals. Also, you'll be able to avoid many visits altogether by sending your questions directly to us via email and text – something you won't get from a traditional practice. We've negotiated amazing deals for prescription medications and blood tests on your behalf.

Of course. Everyone benefits from a service tailored directly to them. That’s why we offer truly custom healthcare. We’re here for you if your child is unexpectedly sick or hurt, but we also help you proactively maintain good overall health. Every visit with us will be thorough, relaxed, and as long as you need to address all health concerns. The longer you're a member family, the more we learn about your child's health and lifestyle, and the better we can help you maintain that health.

See our prices on our pricing page. We charge a flat monthly fee, and in exchange you get unlimited office visits, wholesale prices on prescription medication, your doctor's cell phone number, and a whole lot more.

The fee covers excellent primary care through home or office visits which include the following; well-child check ups, sports physicals, school physicals, chronic care office visits, follow-up visits, basic office procedures, and treatment of acute illness or minor injuries, all with minimal wait times. The fee also covers direct communications with your doctor: phone, text, video chat or email.

Our patients also have access to discounted labs, prescriptions, and special procedures not included in the membership fees.

We provide all well child care and treat all kinds of common everyday problems like colds, flu, strep, rashes and injuries. We also treat more complicated long term medical problems like ADHD and asthma.

For starters, having such unprecedented direct access to the pediatrician will prevent hospitalizations and specialty referrals in many cases. However, when those types of care are required, we will certainly continue to work with the hospitalist during your child's hospital stay as well as work closely with any specialist.

We do believe it is better for children to be vaccinated to keep them away from very harmful diseases. Dr. Hardin follows the immunization guidelines as published by the American Academy of Pediatrics and the CDC. Alternative or delayed schedules may be considered. Please discuss with Dr. Hardin during your Meet & Greet.

Of course! Sick happens! Physician access is one of the greatest benefits of our model. Because illness and injury do not respect regular office hours, you may call, text, or email Dr. Hardin whenever you need.

Because you'll have Dr. Hardin's email and phone number, you can reach out to us whenever you need, wherever you are. Many illnesses can be diagnosed and treated with a simple conversation. We’ll also locate the nearest pharmacy and order the medications most appropriate for your circumstances.

We maintain high standards of patient privacy. We will never provide your health information to any third party unless you specifically ask that we do so.

Charges will be added and applied to your preferred method of payment at the next monthly autodebit.

We expect to have an open, honest, respectful relationship with you. If you have voiced a complaint that we cannot satisfy together, we will gladly allow you to terminate your membership with a notice of 90 days.

Unfortunately, no. Your membership fee is not yet defined as a "medical expense" in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your family's particular circumstances.